If the case you ordered doesn't fit your device, please provide us with your device model name or number. We'll send you the correct size, with no returns necessary.

How to find your device model:

iPhone: go to Settings > General > About > Model Name/Model Number

Follow these steps to remove your case:

1. Start at the top left corner and gently lift the case.
2. Loosen the two sides of the case.
3. Finally, remove the bottom of the case.

Note: Do not remove the case directly from the bottom.

All of our clear phone cases are made in whole or in part using the highest-quality TPU, which maintains its clarity for as long as possible. However, TPU is prone to yellowing over time due to exposure to sunlight, sweat, and/or skincare products.

To prevent yellowing, it is recommended to clean the inside and outside of the case regularly using an alcohol wipe and avoid exposing it to sunlight, sweat, and/or skincare products for prolonged periods.

If your case turns yellow during the warranty period, please contact us, and we will provide a free replacement with no returns necessary.

To ensure optimal responsiveness, follow these steps:

1. Gently wipe the surface of the Camera Control cover using a soft cloth dampened with a small amount of alcohol.
2. Keep your fingers clean and dry during use to prevent sweat or dirt from affecting touch sensitivity.

If the Camera Control cover feels too firm or too soft when using the case:

1. Remove the phone case.
2. Gently reposition the Camera Control cover, pressing it inward.
3. Reinstall the case:
•If it felt too stiff, start with the side opposite the Camera Control cover.
•If it felt too soft, start with the side including the Camera Control cover.

Our cases with a Stash Stand are designed to fit different phone models. To keep the stand stable and extend its lifespan, follow these guidelines:

1. Use the stand within the maximum angle (varies by model)
• iPhone 17 Pro / Pro Max / Air: 15° to 69° for stable support
• Other iPhone models: 15° to 85°

2. Handle with care
Do not press your phone while using the Stash Stand. Too much force may cause the stand to close or damage it.

3. Do not use as a handle or ring
The Stash Stand is designed only to support the phone. Hooking it or putting weight on it may damage the stand and cause your phone to fall.

Please send us a photo of the item you received, along with your shipping address, and we will send a free replacement.